Because we sell perishable and consumable food products, our refund policy differs from typical retail policies. Please read carefully before placing your order.
1. Damaged or Incorrect Orders
If your order arrives damaged, spoiled due to shipping delays, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item(s) received. We will review each case and, where appropriate, issue a refund or replacement at no additional cost.
2. Quality Issues
If a product does not meet expected quality or freshness standards, please contact us promptly with details and photos. Refunds or store credit for quality issues are evaluated on a case-by-case basis.
3. Non-Refundable Situations
Due to food safety considerations, we generally cannot offer refunds for: products that have been opened, partially consumed, or improperly stored after delivery; delays or issues caused by incorrect shipping information provided by the customer; or normal variation in weight, size, or appearance of food products.
4. How Refunds Are Processed
Approved refunds will be issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.
5. Wholesale Orders
Wholesale and bulk-case orders may be subject to separate terms agreed upon at the time of order; please contact us directly for wholesale-specific refund arrangements.
6. Contact Us
To request a refund, please contact us through our website with your order number and a description of the issue.
Last updated: September 2026. This page is a general template and does not constitute legal advice; food refund practices may be subject to state consumer protection laws, so we recommend consulting a licensed attorney.