Because we sell perishable food products, physical returns are handled differently than with non-food merchandise. Please read this policy before placing your order.
1. Perishable Goods
For food safety reasons, we generally do not accept physical returns of opened, perishable, or refrigerated/frozen items once they have left our facility. This protects both our customers and the integrity of our supply chain.
2. Eligible Returns
Unopened, shelf-stable, non-perishable items (such as unopened tea, jams, or dry goods) may be eligible for return within 14 days of delivery if they are in their original, unopened packaging. Please contact us before sending any item back, as returns sent without prior authorization may not be accepted.
3. How to Request a Return
Contact us through our website with your order number and the reason for the return. If approved, we will provide return instructions and an address for shipment. Customers are responsible for return shipping costs unless the item was shipped in error or is defective.
4. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please see our Refund Policy — in most cases we will resolve this with a refund or replacement rather than requiring a physical return.
5. Wholesale and Bulk Orders
Wholesale case orders may be subject to separate return terms agreed upon at the time of order.
6. Contact Us
For return questions, please contact us through our website.
Last updated: September 2026. This page is a general template and does not constitute legal advice; we recommend consulting a licensed attorney familiar with food and consumer protection law in your state.