Have a question about your order, our products, or shipping? Find quick answers below. Still need help? Email support@shoppinghalal.com
Products
Are your products halal?
Yes. Shopping Halal carries halal foods from established halal brands and distributors, including Nema, Golda, Ikbal, Sahin, Cumhuriyet and Yorsan. Halal certification is issued by each product's manufacturer and their certifying body. Shopping Halal is a retailer and is not itself a halal certifier.
Who certifies your products as halal?
Certification varies by brand and product. If you need the certifying organization for a specific item, email us with the product name and we'll get that information from the manufacturer for you.
Are your meat products zabiha?
Slaughter method can differ between brands and products. Where the manufacturer provides this information, we include it in the product description. If you don't see it, contact us before ordering and we'll confirm it for you.
What kinds of products do you sell?
We specialize in halal Turkish and Middle Eastern foods: deli meats and sujuk, poultry, kebabs and burgers, cheeses and dairy, baklava and desserts, pastries, pizza and pide, tea, halva and tahini, spices and more.
Are items sold individually or by the case?
It depends on the product. Some items are sold individually, and others are sold by the case for families, restaurants and retailers. Each product page lists the pack size and net weight.
How should I store my products?
Follow the storage instructions on each product page and package. In general, keep frozen items (such as poultry and pizza) at 0°F (-18°C) or colder, and refrigerated items (such as deli meats and cheeses) at 35–39°F (2–4°C). Put perishable items away as soon as your package arrives.
Orders & Shipping
Where do you ship from?
All orders ship from our location in Fairfield, New Jersey.
Where do you ship to?
We ship to the 48 contiguous United States. At this time we're unable to ship to Alaska, Hawaii, Puerto Rico or other U.S. territories.
How much is shipping?
Shipping is a flat rate of $34.99 on orders under $99, and FREE on orders of $99 or more. Your shipping charge is shown at checkout before you pay.
See our Shipping Policy for full details.
Will I get an order confirmation and tracking number?
Yes. You'll get a confirmation email as soon as you place your order, and a shipping email with your tracking number once it's on its way.
How are perishable items packed?
Refrigerated and frozen items are packed in insulated packaging with ice packs or dry ice as needed to keep them cold in transit.
My ice packs or dry ice melted. Is my food still safe?
Melted ice packs or evaporated dry ice are normal and usually mean the coolant did its job. Check that your items are still cold to the touch; a food thermometer reading of 40°F or below is a good guide. Refrigerate or freeze them right away. If items arrive warm, don't eat them. Take photos and contact us within 48 hours.
Can I cancel or change my order?
Contact us as soon as possible and we'll do our best to help. Once an order has shipped, it can no longer be cancelled.
My order hasn't arrived. What should I do?
First check the tracking link in your shipping email. If your package is past its expected delivery date, contact us with your order number and we'll help track it down.
Returns & Refunds
My order arrived damaged, spoiled or incorrect. What should I do?
Please don't throw anything away yet. Contact us within 48 hours of delivery with your order number and photos of the package and items. We'll review it and, where appropriate, send a replacement or issue a refund at no extra cost.
Can I return food items?
For food safety reasons we can't accept returns of opened, refrigerated, frozen or perishable items. Unopened, shelf-stable items (such as tea, jams or dry goods) in their original packaging may be returnable within 14 days of delivery. Please contact us before sending anything back. See our Return Policy.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–10 business days. See our Refund Policy for details.
Wholesale & Business Orders
Can I order for my restaurant, store or business?
Yes. We supply restaurants, grocery stores, caterers and other businesses. Email support@shoppinghalal.com with your business name and the products you're interested in, and we'll follow up with wholesale pricing and account setup.
Account & Payment
Is it safe to shop on your site?
Yes. Our site uses SSL encryption, and all payments are handled by a secure, PCI-compliant payment provider. We never see or store your full card number.
How can I contact you?
Email support@shoppinghalal.com You can also reach us through our Contact page.